EKENU
All EKENU tools →·What £39 Complete would include →
EKENU / FREE / INDIVIDUALS

Waiting for a refund? Know your next move.

A free, private check for UK consumers. Review returns, faulty purchases, refund delays and relevant card-payment options.

£0No account neededAnswers stay on your device

Private preparation tool only. It doesn't submit a case, charge you or contact the other party. Neither proposed £39 service is open to public paid orders.

Your purchase and refund check

Only enter what you know. Dates are optional.

How it works: 1. Pick the purchase problem. 2. Add relevant dates and payment type. 3. Get possible rights, evidence and next steps. This does not determine your legal entitlement.

Single item, not total basket price, for Section 75 guidance.

No names, order references, bank or card numbers. Your answers are processed in this browser tab only, without an account or submission.