EKENUStill waiting for a refund
Review dates, information and sensible next questions.
Start refund check →EKENU · For YouWaiting for a refund?
Waiting for a refund?
Know your next step.
A missing parcel, slow return or unanswered refund request can be difficult to sort out. Start with a free check and keep the important information clear.
No paid account needed for free guidance. We don't access your bank or retailer account.
What happened?Purchase Return Delivery
Choose the right starting point.
I've sent an item back
Compare posting, return evidence and tracking dates.
Check my return →Where is my parcel?
Look up available carrier information through the tracking service.
Track my parcel →Rules differ for faulty goods, distance purchases and voluntary returns. A parcel scan alone cannot prove that a refund is legally due.
Three steps
Make the next question clearer.
1
Check the situation
Use the relevant free check and enter only what you know.
2
Keep your evidence
Gather receipts, genuine tracking events and the retailer's replies.
3
Prepare the next question
Review the suggested wording before approaching the retailer yourself.
Planned human-reviewed service
Prefer help preparing an enquiry?
For suitable accepted cases, proposed EKENU Complete costs £39 once: up to 30 days of relevant case tools (ten report runs), one separately authorised human-reviewed factual written enquiry and one appropriate reviewed follow-up. Checkout remains closed.
EKENU cannot guarantee a refund, offer legal representation or contact third parties without documented authority.