Return-to-Refund Relay

Connect your return evidence to your refund

First verify the scan on a courier tracking page. Dates you enter here are not independently checked by EKENU.

Reason for refund Date you told retailer you were cancelling Date parcel was posted back Date retailer received evidence of postingWhen you actually gave the retailer proof—not when you posted the parcel. Date parcel tracking shows return delivered Who arranged the return collection?For valid distance-cancellation returns, refund timing can differ when the retailer offers to collect. Retailer's promised refund date (optional) How did you pay? What has the retailer said?

No customer account, retailer name, reference or bank details needed. Your answers are processed in this browser only.

Your return checklist, explained

How this check works and what it cannot prove

1. Carrier evidence: Use EKENU's live 17TRACK lookup to check the real parcel scan.

2. Refund gap: Compare the actual return date or date you gave proof with your refund position.

3. Take action: Leave with a ready-to-send question and a calendar reminder you control.

A courier event cannot prove that a refund is legally owed or that money was paid. This tool never claims access to private merchant or bank systems.

Citizens Advice: distance selling and return rights ↗

GOV.UK: return and refund rules ↗

Faulty items, policy returns and in-store goods follow different rules. A 14-day clock is never automatically applied to all refund claims.

EKENU's proposed £39 human-reviewed consumer enquiry remains closed to public orders.

Return delivered. Refund still missing?

Connect your return evidence to your refund