Whether it's an overdue business invoice, a delayed refund or a parcel that hasn't arrived, EKENU helps you make sense of the details and take a clearer next step.
Free tools available now. No paid account needed to get started.
Choose the kind of issue you're dealing with. We'll show you the information and checks that apply.
For freelancers, sole traders and businesses with ordinary trade invoices awaiting an answer.
For purchases, missing parcels and refund updates when you're unsure who to ask or what to check.
You don't need to buy anything or describe your whole situation to get started.
Identify the details to confirm before your next business follow-up.
Check an invoice →Review dates and information around a purchase or refund.
Check a refund →Use the existing carrier-tracking route and understand possible next steps.
Track a parcel →Work out what details may be missing between returning and refunding.
Check a return →We keep the process practical, without pretending every problem has an instant solution.
Choose business invoice, refund or delivery. The first checks are free.
See the key dates, documents and questions that may help move things forward.
Prepare your own enquiry, or learn about EKENU's proposed human-reviewed support.
We're preparing two separate paid options. Neither is available to buy yet, and we'll make their terms clear before launch.
Designed for a suitable individual case, with relevant preparation tools and carefully reviewed written correspondence.
Coming soon. Checkout and third-party messaging are off.
Separate software access for one business user needing preparation and analysis tools on an ongoing basis.
Coming soon. Subscription checkout is off.
EKENU does not act as a debt collector, guarantee a refund or recovery, or provide legal representation. Case suitability and consumer cancellation disclosures are subject to review before paid launch.
Here are the questions we'd want answered before using a new service ourselves.
Visit the help centre →Yes. Our invoice, refund, return and carrier-tracking helpers are available for free.
No. The planned paid correspondence service is not live. Future outbound messages would require a suitable accepted case, separate written authority, a verified recipient and human approval.
Not yet. Paid access stays locked until provider approval, secure authentication and the full purchase process are ready. You can explore fictional demonstrations without a paid account.
Complete is the proposed one-off, case-based bundle of relevant tools and reviewed contact. Suite is a separate monthly business software plan without correspondence.
No pressure to sign up for anything.
EKENU