EKENU
EKENU COMPLETE · PROPOSED CASE SERVICE

We help organise the problem.
Then we ask the question for you.

A practical £39 service for an eligible business invoice or consumer purchase/refund enquiry. You get access to the relevant EKENU case-preparation tools and, with your written authority, a real person at EKENU prepares and sends a factual status enquiry on your behalf.

£39 one-off, per accepted case · proposed
Up to 30 days of relevant toolsOne reviewed written enquiryOne appropriate follow-upNo recurring charge
Not taking paid orders yet. This is the proposed package, not a currently available purchase. No tools are unlocked, external messages sent or payments taken from this page. Provider approval and access/fulfilment testing must be completed before launch.
See exactly what £39 includes →Free refund check →Free invoice check →
Explore all EKENU tools and their availability →·What the proposed £39 Complete service includes →
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CLEARLY DEFINED DELIVERY

What the proposed £39 case package includes

1. Case preparation

For one approved case: access to EKENU's relevant premium evidence-preparation tools for up to 30 days, with up to 10 analysis reports in the proposed allowance.

  • ProofChain: compare courier, seller and payment statements
  • Card Dispute Pack: prepare suitable payment dispute evidence
  • Trade Invoice CasePack: prepare administrative records for an ordinary business invoice
  • Other appropriate EKENU case tools as they become production-ready

Tools are not proof that a debt or refund is owed. Access must be protected by a verified one-off licence; it is not active yet.

2. Written outreach by EKENU

Following human review, EKENU would send one factual written status enquiry to an appropriate verified recipient, and one further follow-up if justified and safe.

  • Written authority from the customer before any contact
  • Review of recipient and relevant supporting information
  • Contact clearly identifies EKENU acting with permission
  • Report any genuine response, or record no response

Initially written business email only. SMS and other direct-message channels are not included unless specifically enabled, lawful and authorised. No impersonation, threats, collections or enforcement.

Important: The planned £39 covers one accepted case, not unlimited enquiries or unlimited tool processing. Ineligible or disputed matters would be refused or referred for suitable advice, with any applicable pre-payment screening and refund terms disclosed. No guaranteed payment, refund or response.
A REAL WORKFLOW

Four steps, with you in control

01 · Tell us what happened

Choose a business invoice or consumer purchase/refund route. EKENU screens case suitability before purchase.

02 · Prepare the facts

Use the licensed relevant EKENU tools to organise the timeline, documents and missing information.

03 · Authorise contact

Review who will be contacted and approve the defined written-enquiry scope. EKENU reviews before sending.

04 · See what came back

Get the genuine status reply or a clear no-response update, with one suitable follow-up inside the case window.

WHICH £39 OFFER?

One-off help or recurring business software?

What's includedEKENU CompleteEKENU Suite Access
Proposed price£39 once per eligible case£39/month (automatically renewing)
Software accessRelevant case tools for up to 30 days, up to 10 reportsFive demonstrated business engines, up to 50 reports per month (proposed, not for sale)
EKENU sends an enquiryOne reviewed written enquiry + one appropriate follow-upNot included
Who it's forOne unresolved consumer or ordinary business administration issueCompanies regularly testing workflows and records
BillingNo subscriptionMonthly, auto-renewing after separate, explicit consent
Compare business-software membership →Try a fictional case demo →

What has to be ready before customers pay?

Private case access

Approved payment must activate only the correctly scoped case licence, without exposing other customers' reports. Cancellation, expiry, refunds and repeat-processing limits must work reliably.

Human-approved correspondence

EKENU needs a secure way to record written authority, recipient verification, who reviewed the draft, when it was sent, and any genuine reply. We will not contact anyone based solely on a questionnaire.

This is an administrative enquiry and preparation service, not a legal service, claims-management promise, guarantee of financial recovery or unrestricted collection agency. Any regulated-activity classification must be confirmed before launch.

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