EKENUMy customer hasn't paid an invoice.
Check the due date, invoice reference and important paperwork before contacting accounts.
Check my invoice →Start here · Free to explore
Tell us what you're trying to sort out.
Choose the problem below. We'll point you towards the right check or explanation. You don't need an account or knowledge of financial terminology.
For businesses, sole traders and freelancers
Free check · Available now
Fictional example · Available now
Five examples · Available now
Human-reviewed service · Not open yet
Money or paperwork for my business
If you're the person waiting for payment, start with the invoice. These checks help with administration, not debt collection.
I have several invoices to keep track of.
See a sample dashboard for unpaid invoices, priorities and careful enquiries. All examples are fictional.
See the sample dashboard →My paperwork or approval process is causing delays.
Explore examples of missing invoice details, unclear replies and slow approvals.
Try the business examples →I want someone to ask a company for an update.
See what EKENU may offer when its separate authorised enquiry service launches.
Understand the planned service →For individual purchases
Free check · Available now
Free check · Available now
Free information · Available now
Planned help · Not open yet
A refund, return or parcel problem
Start with what's happened to your purchase. You can try the free checks without subscribing.
I'm waiting for a refund.
Understand which dates, details and evidence could matter before contacting the retailer.
Check my refund →I've sent a parcel back, but I haven't been refunded.
Compare when you returned the item with any available delivery events.
Check my return dates →My parcel is late or missing.
Find available carrier information and learn what it may or may not prove.
Check the parcel →I would prefer a human-reviewed enquiry.
See what the separate EKENU Complete service might include. No paid orders are accepted today.
Read about EKENU Complete →No complicated steps
How to get started
1
Choose what happened
Pick a situation above or start in the Business or For You section.
2
Use the relevant free check
Follow the instructions and enter only what the page asks for. Don't share passwords or bank logins.
3
Decide what to do next
Review the result and decide whether to ask the company a clear question yourself.
Can't find the right option? Contact EKENU with a general question. Please don't send bank passwords, card details or sensitive documents through a general enquiry.
Common questions
Is EKENU free to use?
The public invoice, refund and tracking checks are free. A proposed paid subscription and separate human-reviewed service are not available for purchase yet.
Will EKENU contact a business for me?
Not today. No paid correspondence service is open. Any future authorised written enquiry would need a suitability check and your permission.
Can I import real invoices into the sample dashboard?
No. The public dashboard only shows fictional invoices. The private record system is locked until Business Membership is tested.
Important: The free checks provide general guidance, not legal advice. EKENU does not guarantee refunds, invoice payments or recovery, and does not act as a debt collector.