How EKENU would work · proposed £39 service

Fix the invoice problem before it becomes a bigger problem.

A payment delay isn't always a refusal to pay. Sometimes an invoice was not received, an approval is missing, a purchase-order reference is wrong, or the customer has a genuine question. EKENU is developing a calm, pre-escalation business invoice resolution desk to find the hold-up and help the businesses take an informed next step.

Proposed service, not open for orders. The interactive preview below stays entirely in your browser. It does not submit a case, request personal details, take payment or contact a third party.

A four-step resolution process

01 · Check the facts

Confirm the invoice, agreed terms, supporting records and whether there is a genuine business-to-business transaction. Credit or consumer-hire debts and employment disputes are not accepted.

02 · Get your approval

Check the recipient is a suitable business contact and get specific written authority. A customer entering an email address would never by itself authorise contact.

03 · Ask what is holding it up

One human-reviewed, factual status enquiry could ask whether the invoice was received, what information is missing and whether there is a genuine query. No threats, demands or misleading pressure.

04 · Record and resolve

Document actual responses, tell the customer what changed, and consider one further appropriate check where justified. Genuine disputes go back for review, not into automated pressure.

Explore the resolution route

Choose a hypothetical situation to see how EKENU's screening process would respond. No names, amounts, dates or contact details are requested or transmitted.

What kind of payment issue is it? What seems to be holding up the invoice? Has the supplier given EKENU written authority? Is there a verified, appropriate business contact?

Your suggested path will appear here.

Start with the hypothetical facts. This is an explanation, not approval of a real case.

What a first contact would sound like

Subject: Invoice receipt and status enquiry — [reference]

Hello,

EKENU is assisting [supplier] with an administrative query about invoice [reference]. Could you confirm whether your accounts team has received it and whether any missing information or query is holding up processing?

If there is a disagreement about the invoice, please let us know so the supplier can review it directly. We are not requesting payment to EKENU or taking enforcement action.

Kind regards,
EKENU — authorised invoice enquiry support

Illustrative wording only. Any real message requires case review, a lawful basis for contact, verified recipient, supplier authority and a final human approval. See privacy information for business contacts.

What EKENU would and wouldn't do

Included in the proposed £39 starter: one eligible business invoice review, authorised initial status enquiry, up to one appropriate reviewed follow-up, and a truthful record of replies and next steps.

Not included: debt purchase or enforcement, threats, letters before action, litigation, regulated credit debt collection, payment handling, guaranteeing a recovery, negotiating legally binding settlements, or automatic repeat chasing. Money owed stays payable directly to the original supplier.

If an invoice is genuinely disputed, contact is contested, or the enquiry requires legal judgment, EKENU pauses and refers it back rather than treating disagreement as a refusal to pay.

See the proposed £39 service →Try the free invoice check →Ask EKENU a question →

Important: A pre-escalation approach does not automatically determine the FCA or payment-provider classification of the activity. Before public orders open, EKENU must confirm regulatory scope, data protection, business disclosures, banking and merchant eligibility. Proposed terms · Privacy information.